Managed Service Agreements

Comprehensive, tiered support for your OpenText Content Management - reactive, proactive, and preventive.
Get expert advice
Rapid technical support and daily management
Strategic optimization, upgrades and planned migrations
Preventive health checks, and early issue detection

With over 15 years of experience delivering robust solutions, Fastman offers managed support services that clients can rely on.

Fastman specializes in supporting complex, dynamic systems where maintaining a full-time internal support team can be both challenging and costly. Our flexible support is available reactively or proactively, tailored to your specific needs, and can be provided either on-site or remotely. Whether for off-the-shelf products from Fastman or our partners, our managed support ensures your systems are always optimized and secure.

On-site or Remote Support

Address technical issues, coordinate with third-party suppliers, and handle day-to-day system administration with expert assistance delivered on-site or remotely.

Proactive Support

Ensure long-term performance with regular health checks and strategic recommendations, keeping your platform optimized and prepared for upgrades or migrations.

Health Checks

Regular health checks proactively maintain and optimize your platform’s performance by identifying and addressing potential issues early, ensuring system hygiene, and preparing for upgrades or migrations with expert support tailored to your business needs.
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