Managed Service Agreements

Provides trusted, flexible support to maintain and optimize complex ECM systems through technical assistance, strategic updates, and regular health checks.
Get expert advice
Ensure your ECM platform operates at peak performance
Deliver robust solutions in a faster timescale
Reduce operating costs with a mature set of support offerings

With over 15 years of experience delivering robust solutions, Fastman offers managed support services that clients can rely on.

Fastman specializes in supporting complex, dynamic systems where maintaining a full-time internal support team can be both challenging and costly. Our flexible support is available reactively or proactively, tailored to your specific needs, and can be provided either on-site or remotely. Whether for off-the-shelf products from Fastman or our partners, our managed support ensures your systems are always optimized and secure.

On-site or Remote Support

Address technical issues, coordinate with third-party suppliers, and handle day-to-day system administration with expert assistance delivered on-site or remotely.

Proactive Support

Ensure long-term performance with regular health checks and strategic recommendations, keeping your platform optimized and prepared for upgrades or migrations.

Health Checks

Regular health checks proactively maintain and optimize your Extended ECM platform’s performance by identifying and addressing potential issues early, ensuring system hygiene, and preparing for upgrades or migrations with expert support tailored to your business needs.
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